Terms & Conditions

This website is operated by MITRA INFOTECH (GSTIN: 19CLTPJ7900G1ZO). Throughout the site, the terms “we”, “us”, and “our” refer to Mitra Infotech.

By accessing or using our website and services, which include custom software development, SaaS products (Zylo CRM, Campaigning Tool, GMB AI System), website engineering, and API integrations (“Services”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”).

Acceptance of Terms

By using our website, purchasing our software subscriptions, or entering into service agreements with us, you represent that you are at least 18 years of age, have read, understood, and agreed to be legally bound by these Terms and our related policies (including our Privacy Policy, Cancellation & Refund Policy, and Shipping & Delivery Policy). If you do not agree, you must immediately discontinue using our site and services.

Use of Website and Services

• 1 You agree to use our website and Services only for lawful business purposes in compliance with all Indian and international laws.
• 2 You must not use our site or software systems in any way that causes damage, disruption, or unauthorized access to our network or server infrastructure.
• 3 You are responsible for ensuring that all contact details, payment information, and onboarding requirements provided to us are accurate and up to date.

Pricing & Payment Terms (INR)

• 1 Currency: All prices, quotes, and billing transactions on this website are denominated and processed in Indian Rupees (INR / ₹) unless explicitly agreed otherwise in a formal contract.
• 2 Payment Methods: We accept payments through secure online payment gateways (including PayU), UPI, Credit Cards, Debit Cards, Net Banking, and direct NEFT/RTGS bank transfers.
• 3 Cash on Delivery (COD) Policy: Because Mitra Infotech provides digital software, cloud subscriptions, and electronic IT services, Cash on Delivery (COD) is NOT applicable for any products or services offered on this website.
• 4 Taxes: GST and applicable statutory taxes are billed in accordance with Government of India regulations under GSTIN: 19CLTPJ7900G1ZO.

Digital Service & Fulfillment Terms

All software access, licenses, credentials, and digital deliverables are fulfilled electronically within 24 to 48 hours following verified payment confirmation. No physical shipping is required or provided.

For complete delivery timelines and details, please review our dedicated Shipping & Delivery Policy and Cancellation & Refund Policy.

Intellectual Property Rights

All content, proprietary software architectures (including Zylo CRM and Campaigning Tool), UI layouts, text modules, logos, and custom code on this website are the intellectual property of Mitra Infotech or its licensing affiliates. You may not duplicate, reverse engineer, publish, or redistribute any code or material without prior written authorization.

Limitation of Liability

Mitra Infotech shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from third-party server outages, telecommunication breakdowns, client execution delays, or unauthorized account access due to customer credential mishandling.

Indemnification

You agree to shield, indemnify, and hold harmless Mitra Infotech and its developers against any third-party claims, legal expenses, or damages resulting from your breach of these Terms or misuse of our digital software systems.

Changes to Terms

We reserve the right to modify these Terms at any time to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with an updated revision date. Your continued use of the website following revisions constitutes full acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Purba Medinipur / West Bengal, India.

Registered Business & Contact Information