Delivery terms and fulfillment timelines for digital software licenses, SaaS subscriptions, and custom IT services.
This website is operated by MITRA INFOTECH (GSTIN: 19CLTPJ7900G1ZO). Mitra Infotech specializes in custom business software, SaaS solutions, web development, ERP/CRM applications, and API integrations. Because all our products and services are electronic and digital in nature, physical shipment of physical goods is not applicable.
All software licenses, subscription account credentials, API tokens, access links, digital invoices, and setup instructions are delivered electronically to the customer's registered email address provided during checkout or registration.
No physical goods, CDs, or printed media will be delivered through physical courier or postal services.
Since all deliveries are executed electronically via cloud servers and email, there are zero (₹0) shipping or courier charges applicable to any of our digital products and services. All listed prices are in Indian Rupees (INR) and represent the total cost of service.
For bespoke software and website engineering contracts, delivery is deemed complete once the deployment is hosted on the client's staging or live production server, or when source code repository access is transferred as per the scope of work document.
If you do not receive your access email or license key within the specified timeline (48 hours), please check your email spam/junk folder. If you still have not received it, please contact our support team immediately with your transaction/order reference ID.
Our support desk will re-verify the transaction and re-issue your credentials within 12 business hours.
Legal Business Name: MITRA INFOTECH
GST Registration No. (GSTIN): 19CLTPJ7900G1ZO
Principal Place of Business / Registered Address: Purba Gopinathpur, Contai, East Midnapore, West Bengal - 721442, India
Contact Email: support@mitrainfotech.com
Contact Phone: +91 75011 37266