Legal Document

Shipping & Delivery Policy

Delivery terms and fulfillment timelines for digital software licenses, SaaS subscriptions, and custom IT services.

Last updated on March 2026

This website is operated by MITRA INFOTECH (GSTIN: 19CLTPJ7900G1ZO). Mitra Infotech specializes in custom business software, SaaS solutions, web development, ERP/CRM applications, and API integrations. Because all our products and services are electronic and digital in nature, physical shipment of physical goods is not applicable.

Mode of Delivery (Digital Fulfillment)

All software licenses, subscription account credentials, API tokens, access links, digital invoices, and setup instructions are delivered electronically to the customer's registered email address provided during checkout or registration.

No physical goods, CDs, or printed media will be delivered through physical courier or postal services.

Delivery Timeline & Duration

  • 1 Software Subscriptions & SaaS Tools (e.g., Zylo CRM, Campaigning Tool, GMB AI): Access credentials and activation confirmation are delivered via email within 24 to 48 hours of successful payment confirmation.
  • 2 API Integrations & Setup Services: Initial configuration credentials and milestone setups will be delivered within 3 to 5 business days after receipt of necessary client credentials and requirements.
  • 3 Custom Web & Mobile App Development: Milestone deliverables, staging previews, and final production deployments are delivered according to the agreed project timeline stipulated in the formal service contract (typically ranging from 1 to 4 weeks depending on scope).

Shipping & Handling Charges

Since all deliveries are executed electronically via cloud servers and email, there are zero (₹0) shipping or courier charges applicable to any of our digital products and services. All listed prices are in Indian Rupees (INR) and represent the total cost of service.

Project Milestones & Deployment

For bespoke software and website engineering contracts, delivery is deemed complete once the deployment is hosted on the client's staging or live production server, or when source code repository access is transferred as per the scope of work document.

Delivery Issues & Support

If you do not receive your access email or license key within the specified timeline (48 hours), please check your email spam/junk folder. If you still have not received it, please contact our support team immediately with your transaction/order reference ID.

Our support desk will re-verify the transaction and re-issue your credentials within 12 business hours.

Registered Business & Contact Information

Legal Business Name: MITRA INFOTECH

GST Registration No. (GSTIN): 19CLTPJ7900G1ZO

Principal Place of Business / Registered Address: Purba Gopinathpur, Contai, East Midnapore, West Bengal - 721442, India

Contact Email: support@mitrainfotech.com

Contact Phone: +91 75011 37266

WhatsApp
Call
Email