Cancellation & Refund Policy

Thank you for choosing Mitra Infotech. We strive to provide professional custom software development, design, and digital marketing services. Please review our Cancellation & Refund Policy below.

Service Cancellation

• 1 Clients may request cancellation of ongoing services or projects by sending a written notice to our support email.
• 2 Cancellation terms, including notice periods and any applicable fees, are governed by the specific project agreement or contract executed between Mitra Infotech and the client.
• 3 Upon cancellation request, all work-in-progress up to the date of cancellation will be billed accordingly, and any outstanding balance must be settled by the client.

Refund Policy

• 1 Due to the bespoke nature of software development, digital marketing, and design services, payments made for completed milestones, setup fees, or delivered services are non-refundable.
• 2 In the event of a dispute or service non-delivery as defined in our project agreement, refunds (if any) will be evaluated on a case-by-case basis at the sole discretion of Mitra Infotech.
• 3 Refunds will not be issued for delays caused by client response latency, lack of credential provisions, or changes in project scope after development has initiated.

Refund Processing

Approved refunds will be processed within 7 to 10 business days and will be credited back via the original payment method or bank transfer as mutually agreed.

Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes arising from cancellations or refunds shall be subject to the exclusive jurisdiction of the courts in PURBA GOPINATHPUR, WEST BENGAL.

Contact Us

For any questions regarding cancellations or refunds, please reach out to us using the details on our contact page.