Cancellation & Refund Policy

This website is operated by MITRA INFOTECH (GSTIN: 19CLTPJ7900G1ZO). We strive to provide premium custom software development, digital SaaS applications (Zylo CRM, Campaigning Tool, GMB AI System), and enterprise IT services.

Please review our Cancellation & Refund Policy outlining cancellation eligibility, refund modes, and processing timelines.

Cancellation Policy & Duration

1 Digital Products & Subscriptions (Zylo CRM, Campaigning Tool): Customers can request order cancellation within 24 hours of purchase, provided the account credentials or API licenses have not yet been activated or utilized. Cancellation requests must be sent to support@mitrainfotech.com along with the transaction reference.
2 Custom IT & Web Development Projects: Clients may request cancellation prior to project milestone initialization. Once development work, UI design prototyping, or dedicated resource allocation has commenced, cancellation is subject to billing for work completed up to the date of cancellation.
3 Recurring Monthly Subscriptions: You may cancel future recurring renewals at any time by sending written notice at least 7 days prior to the subsequent billing cycle.

Refund Policy & Eligibility

1 Technical Failure / Non-Delivery: If we fail to deliver your digital access, software credentials, or agreed service setup within the stipulated timeline (48 hours), you are entitled to a full 100% refund.
2 Duplicate Transactions: If your card/account was charged multiple times for a single order due to a payment gateway glitch, the duplicate amount will be refunded immediately without deduction.
3 Bespoke / Custom Development: Due to custom manual engineering and dedicated cloud deployments, setup fees and completed milestone payments are non-refundable once approved and delivered.

Refund Processing Timeline & Refund Mode

Once a cancellation or refund request is submitted to support@mitrainfotech.com, our billing team will review and approve the request within 2 to 3 business days.

Refund Mode & Duration

Approved refunds are credited directly back to the customer's Original Payment Method (Original Credit/Debit Card, UPI handle, Net Banking account, or PayU Wallet) within 5 to 7 business days following approval.

Depending on your issuing bank's settlement cycle, the refunded amount will reflect on your bank statement within 5 to 7 working days.

Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes arising from cancellations or refunds shall be subject to the exclusive jurisdiction of the competent courts in Purba Medinipur / West Bengal, India.

Registered Business & Contact Information

Legal Business Name: MITRA INFOTECH

GST Registration No. (GSTIN): 19CLTPJ7900G1ZO

Principal Place of Business / Registered Address: Purba Gopinathpur, Contai, East Midnapore, West Bengal - 721442, India

Contact Email: support@mitrainfotech.com

Contact Phone: +91 75011 37266